Absolutely, Tracy — and nice move getting Google Merchant set up. A clean, trustworthy return policy is one of the signals Google looks for, and for a handcrafted, made‑to‑order brand like Tonglen4All, the key is balancing clarity, kindness, and boundaries.

Here’s a polished, Shopify‑ready Return & Exchange Policy written specifically for your flag business, your production process, and the tone your customers respond to.

Tonglen4All Return & Exchange Policy

At Tonglen4All, every flag is crafted with care, intention, and high‑quality materials. I want you to feel proud of the piece you receive. If something isn’t right, I’m here to help.

Returns

Because each flag is made to order, Tonglen4All accepts returns only for items that arrive damaged, defective, or incorrect.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

If you experience an issue, please contact me within 7 days of delivery with:

• Your order number

• A brief description of the problem

• A photo of the item and packaging

Once approved, I will provide a return or replacement at no cost to you.

Exchanges

Exchanges are available only for:

• Incorrect item received

• Manufacturing defects

• Damage during shipping

Exchanges for color changes, design changes, or buyer’s remorse are not available due to the custom nature of each piece.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After that point, production begins and cancellations are no longer possible.

Non‑Returnable Items

• Custom designs

• Personalized flags

• Items marked “final sale”

• Flags damaged through normal wear, misuse, or improper care

Shipping Issues

If your package is lost or delayed, please reach out. I will help file a claim with the carrier and work with you toward a solution.

How to Start a Return or Exchange

Email: Tracy@tonglen4all.com

Subject line: Return Request – Order #XXXX

I respond within 1–2 business days.